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Privacy Policy
Last updated:
Notice at Collection (California)
Dependable Call Exchange (“we,” “us,” “our”) collects the categories of personal information listed below for the purposes described in this policy. We retain personal information for the periods stated in Data Retention. We may “share” personal information for cross-context behavioral advertising as defined by California law; you can opt out at Do Not Sell or Share My Personal Information. If we ever use or disclose Sensitive Personal Information (“SPI”) for additional purposes, California residents will have the Right to Limit such use.
- Categories collected: identifiers (name, email, phone, device IDs); commercial information (purchases, subscriptions); internet/activity data (pages, clicks, IP, cookie IDs); geolocation (coarse); professional info (role/company); in-app communications (messages, call/SMS metadata); and payment details processed by our payment provider (tokenized).
- Sensitive personal information (SPI): limited to account log-in with password; used only to provide and secure the Services.
- Sources: forms you submit; your use of our sites/apps; cookies/SDKs; and authorized integrations you connect.
- Purposes: account setup; customer support; messaging you request/consent to; billing; security/fraud prevention; service improvement; analytics; and (with consent/opt-out controls) marketing/advertising.
- Disclosures: service providers (hosting, communications, analytics, payments, support); business transfers if applicable; legal/compliance.
Who We Are
This Privacy Policy describes how Dependable Call Exchange (d/b/a “Dependable Consulting”) collects, uses, discloses, and protects personal information in connection with our websites, applications, and services (the “Services”). If you use our platform on behalf of a business, that business is responsible for its own privacy practices toward its customers and contacts. We act as that business’s service provider/processor for data they load into the platform.
Controller/Business: Dependable Call Exchange, 10728 Eveningwood Ct, Trinity, FL 34655, USA. Email: [email protected]. Phone: (716) 525-5245.
EU/UK users: If required, our EU/UK representative contact details will be provided upon request.
Scope
This policy applies to personal information we process about website visitors, prospective customers, account users, and individuals who receive communications through our platform at the direction of our customers. It does not cover third-party websites or services we do not control.
Data We Collect
Information you provide
- Contact and account details (name, email, phone, company/role, password).
- Business details (industry, services, addresses, scheduling preferences).
- Content you submit (messages, notes, attachments, recordings you upload).
- Billing information handled by our payment processor (we receive limited tokens/status, not full card numbers).
- Consent records (time stamps, forms, opt-ins/opt-outs).
Information collected automatically
- Device and usage data (IP address, identifiers, browser type, pages visited, referring/exit pages, clicks, time on page, crash/error logs).
- Approximate location derived from IP or device settings.
- Cookie/SDK IDs and similar tracking technologies (see Cookies).
Information from others
- Integrations you authorize (e.g., calendars, email, ad platforms, form tools).
- Service providers (e.g., communications, analytics, payments) supplying operational data.
- Public sources and partners for business contact enrichment where permitted.
Sensitive personal information (SPI)
We may process SPI such as account log-in credentials. We use SPI only as necessary to provide the Services, secure accounts, and comply with law; we do not use or disclose SPI for additional purposes.
How We Use Data (Purposes & Legal Bases)
- Provide and manage the Services (account creation, workflows, messaging you request, customer support). Bases: contract performance; legitimate interests.
- Communicate with you about your account, security, and updates; send educational content and, where permitted, marketing. Bases: contract; consent; legitimate interests.
- Security and fraud prevention (detect, prevent, respond to misuse, spam, and attacks). Bases: legitimate interests; legal obligation.
- Analytics and improvement to understand usage and improve reliability. Bases: legitimate interests; consent where required.
- Advertising/retargeting on our sites and third-party properties with appropriate consent/opt-out controls. Bases: consent; legitimate interests as applicable.
- Compliance with legal obligations and enforcement of terms. Bases: legal obligation; legitimate interests.
We do not use automated decision-making that produces legal or similarly significant effects without human involvement.
SMS, Calls & Email Communications
By providing a mobile number or email and opting in on a form, you consent to receive messages from us or from our customers via our platform. Message and data rates may apply. Message frequency varies. You can opt out at any time:
- SMS: Reply STOP to end or HELP for help.
- Email: Click the unsubscribe link or contact us at [email protected].
- Calls/recordings: Where call recording is enabled, we will notify you and obtain any required consent.
We require our customers to send communications only to individuals who have provided appropriate consent and to honor opt-out requests promptly.
Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Unless a longer period is required, we aim to delete or de-identify routine operational data after 24 months of inactivity. Customers may control retention within their accounts and request deletion earlier.
Security
We employ administrative, technical, and physical safeguards appropriate to the nature of the data, including encryption in transit, access controls with least-privilege, multi-factor authentication for staff, continuous logging, and vendor due diligence. No system can be guaranteed 100% secure; please safeguard your credentials and notify us immediately of any suspected unauthorized access.
International Transfers
If you access the Services from outside the United States, your information may be transferred to and processed in the U.S. and other countries. Where required, we use appropriate safeguards for cross-border transfers (e.g., Standard Contractual Clauses) and implement supplementary measures.
Your Privacy Rights
Depending on your location, you may have the rights to:
- Access, correct, or delete personal information.
- Receive a portable copy of certain information.
- Opt out of targeted advertising, the “sale” or “sharing” of personal information, and certain profiling.
- Limit the use of sensitive personal information (California).
- Withdraw consent where processing is based on consent.
- Appeal our decision if we decline to act on your request (e.g., Colorado, Connecticut, Virginia, Delaware, New Jersey, and other states as their laws take effect).
To exercise rights, email [email protected]. We will verify your identity and respond within the time required by law. Authorized agents may submit requests with proof of authority and user verification.
To appeal a decision, reply to our response or email [email protected] with the subject “Privacy Appeal.”
Your Privacy Choices (Do Not Sell/Share & GPC)
- Cookie preferences: Manage analytics and advertising cookies via Cookie Settings.
- Targeted advertising opt-out: Use Cookie Settings or email [email protected].
- Do Not Sell or Share My Personal Information (California): Submit your request at dependablecalls.com/privacy-choices.
- Global Privacy Control (GPC): We honor GPC signals from supported browsers as an opt-out of sale/sharing for that browser.
Children’s Privacy
Our Services are not directed to children and we do not knowingly collect personal information from individuals under 13 (or under 16 in the EEA/UK) without appropriate consent. If you believe a child has provided us information, contact us and we will delete it.
Changes to This Policy
We may update this policy to reflect changes to our practices or applicable laws. We will post the updated date at the top and, where appropriate, provide additional notice.
Contact Us
Questions or requests? Contact our privacy team:
Email: [email protected]
Mail: Dependable Call Exchange, Attn: Privacy, 10728 Eveningwood Ct, Trinity, FL 34655, USA
Phone: (716) 525-5245
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