Coverage
The call categories we route
These are the inbound-call categories Dependable Call Exchange LLC transacts in. Each one is a type of live phone call that publishers send into the exchange and that buyers bid to receive — we route the call to the right buyer in real time.
This is a business-to-business call exchange; we do not sell consumer products or generate consumer quotes.
Six families
Coverage at a glance
Health & Insurance
Inbound health, coverage and policy calls, routed to the buyers who handle each category.
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ACA / U65 / Health
Inbound calls about marketplace and under-65 health coverage, routed to licensed health agents and agencies. Volume peaks in the federal and state enrollment windows, so buyer criteria here carry a date as well as a state.
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Medicare
Inbound calls about Medicare Advantage, Supplement, and prescription-drug coverage, routed to licensed agents and agencies. A buyer must also be appointed by the carriers whose plans it discusses, so two buyers licensed in the same state can still be eligible for different calls.
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Auto
Inbound auto-insurance calls connected live to licensed agencies and their call centers, bidding by state and caller criteria such as current coverage status. Eligibility is settled before the auction runs: a buyer only competes for the states it is licensed in and the hours it is staffed.
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Home Insurance
Inbound property-coverage calls, often taken by the same licensed agencies that buy auto. Buyers here restrict by state and property type, so routing is governed by the buyer criteria as much as by the caller’s location.
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Final Expense
Inbound calls about small whole-life policies, routed by the states each buyer is licensed in. Buyers screen on the caller’s age band and state of residence, and the call is answered live by a licensed agent.
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Term Life
Inbound term-life calls, routed to licensed life agents by state; unlike final expense, buyers usually underwrite on health and tobacco use as well as age.
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Business Insurance
Inbound commercial-coverage calls from business owners, routed to licensed commercial-lines agencies that qualify on the type of business as well as the state.
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Pet Insurance
Inbound pet-insurance calls, routed to pet-insurance carriers and licensed agencies, which screen on the pet’s species and age.
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Medical Alert
Inbound calls about personal emergency-response devices, routed to providers that run their own monitoring centers; the caller is often a family member arranging one for someone else.
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Hearing Aids
Inbound hearing-care calls, routed to hearing clinics and providers by location, since most still involve a fitting in person.
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Dental
Inbound calls from patients looking for a dentist, routed to practices and dental networks by location, office hours and the insurance they accept.
Home Services
Inbound trade and project calls, each routed to the buyer covering that trade and area.
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Home Services
Roofing, HVAC, plumbing, electrical, pest, windows, flooring, bathroom, kitchen remodel, appliance repair, water damage, fire restoration, mold removal, garage door, and towing calls. Buyers are contractors and home-service networks covering ZIP codes or metros rather than states, so a caller’s location decides the auction before anything else — and every buyer sets its own service hours.
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Solar
Inbound calls from homeowners asking about residential solar, routed to installers and solar sales teams. On top of the states they sell in, buyers qualify on homeownership, the monthly electric bill, and utility territory.
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Lawn Care
Lawn care and landscaping calls, routed to local services by the ZIP codes they cover.
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Home Security
Home-security calls, routed to security dealers and monitoring providers by service area.
Legal
Inbound matter-intake calls routed to the buyers who work each case type.
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MVA
Inbound motor-vehicle-accident intake calls, routed to law firms and their intake centers by the state where the accident occurred. The usual screens are a recent incident, an injury, no fault on the caller’s side, and no existing representation.
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SSDI
Inbound calls about Social Security Disability claims, routed to disability-intake buyers. SSDI is a federal program, so the screens run on the claim — not currently working, not already receiving benefits, under a doctor’s care — rather than on where the caller lives.
Financial
Inbound debt, tax, credit, mortgage, home-selling and service-contract calls, routed by the eligibility each category carries.
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Debt
Inbound calls from people carrying unsecured debt, routed to debt-resolution and consolidation providers. Buyers qualify on a minimum debt amount and on state eligibility, since several states restrict which programs may be provided to their residents.
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Tax Debt
Inbound calls from people who owe back taxes, routed to tax-resolution firms. Representation before a tax authority is limited to credentialed practitioners — enrolled agents, CPAs and attorneys — so what a buyer is credentialed to do, not only where it operates, decides which calls it can take.
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Mortgage
Inbound mortgage calls, routed to licensed loan originators by the state the property is in. Every originator must be NMLS-registered and licensed in that state.
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Home Sellers
Inbound calls from homeowners looking to sell, routed to cash buyers and agents covering that market, so the property’s location decides the auction.
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Service Contracts
Inbound auto-warranty and home-warranty calls, routed to service-contract providers by the vehicle’s age and mileage or the state the home is in, since several states regulate these contracts.
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Credit Repair
Inbound credit-repair calls, routed to credit-repair organizations, which federal law bars from charging before the work is done; several states also require registration.
Connectivity & Utilities
Inbound home-connectivity calls, routed by what providers can serve at the caller’s address.
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TV & Internet
Inbound TV and internet calls, routed to provider sales teams and authorized retailers. The caller’s service address decides which providers can serve them.
Other
Inbound calls outside the families above, each routed by the criteria its buyers set.
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Dumpster & Portable Toilet Rental
Dumpster and portable-toilet rental calls from contractors, event organizers and homeowners, routed to rental providers covering that metro.
Next step
Buying or sending calls in one of these categories?
Tell us which category and which side you're on, and we'll scope availability in your verticals directly.